Customer Care Executive

Job Overview

Join Print Pro Tech as a Customer Care Executive responsible for managing customer interactions and assisting sales operations in the Delhi-NCR region.

Key Responsibilities

• Respond to customer inquiries through phone calls, WhatsApp messages, and emails promptly.
• Conduct regular follow-ups with customers regarding quotations and order confirmations.
• Provide detailed information about products, pricing, and updates effectively.
• Work closely with the sales and dispatch teams to ensure smooth order processing and delivery.
• Maintain accurate customer information and records using Excel or CRM tools.

Requirements

• Strong communication skills in both Hindi and English to interact effectively with customers.
• Familiarity with basic digital tools including Email, WhatsApp, and Excel spreadsheets.
• Excellent customer engagement and persistent follow-up abilities to drive sales and service quality.