Customer Success Manager
Hindco Recruitment Consultants
Karimnagar, Telangana, India · Tempo total
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- Experiência
- Qualquer
- Salário
- —
- Vagas
- 1
- Publicado
- há 6 horas
- Modo de trabalho
- No escritório
- Educação
- Qualquer graduado
- Elegibilidade
- Qualquer pessoa com formação superior pode se candidatar.
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
Role Overview
This position focuses on managing the full post-purchase customer journey for a consumer electronics business. The role covers customer onboarding after sale, ongoing service support, and prompt handling of issues to maintain a strong customer experience.
Key Responsibilities
- Oversee the complete customer lifecycle after the product has been purchased, including onboarding and service support.
- Work to keep customer satisfaction high by resolving questions and complaints without delay.
- Serve as the escalation contact for urgent or complex customer issues and drive them to a quick closure.
Candidate Profile
The ideal applicant should have prior exposure to after-sales service or customer success, preferably within consumer durables. A good understanding of service operations and vendor coordination is important, along with strong customer interaction and problem-solving ability.
Eligibility
Any graduate can apply.