Customer Success Manager
Hindco Recruitment Consultants
Karimnagar, Telangana, India · Jornada completa
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- Experiencia
- Cualquier
- Salario
- —
- Vacantes
- 1
- Al corriente
- Hace 6 horas
- Modo de trabajo
- En la oficina
- Educación
- Cualquier graduado
- Elegibilidad
- Pueden presentar su solicitud todos los graduados.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
Role Overview
This position focuses on managing the full post-purchase customer journey for a consumer electronics business. The role covers customer onboarding after sale, ongoing service support, and prompt handling of issues to maintain a strong customer experience.
Key Responsibilities
- Oversee the complete customer lifecycle after the product has been purchased, including onboarding and service support.
- Work to keep customer satisfaction high by resolving questions and complaints without delay.
- Serve as the escalation contact for urgent or complex customer issues and drive them to a quick closure.
Candidate Profile
The ideal applicant should have prior exposure to after-sales service or customer success, preferably within consumer durables. A good understanding of service operations and vendor coordination is important, along with strong customer interaction and problem-solving ability.
Eligibility
Any graduate can apply.