Senior/Sales Associate

About the Role

At Givenchy, Senior/Sales Associates serve as expert client advisors and vital representatives of the brand. They blend strong sales results with exceptional client interactions, comprehensive product knowledge, and superior service quality. These associates actively contribute to enhancing customer experience, support team efforts, and demonstrate Givenchy’s core values in every engagement.

Purpose

This role focuses on delivering highly personalized and outstanding client experiences while consistently driving the store’s sales performance. The Senior/Sales Associate leads by example on the sales floor, cultivates loyal client relationships, and supports peers through knowledge sharing and professionalism. Reporting to the Store Manager, this position is an important career step within Givenchy’s retail pathway.

Key Responsibilities

• Provide consistently memorable, bespoke service in line with Givenchy’s elevated standards.
• Develop and nurture strong, lasting connections with both local and international clientele.
• Employ advanced clienteling techniques, including timely follow-up and customized client engagement.
• Use detailed knowledge of client preferences and purchase patterns to anticipate and meet their needs.
• Contribute to growing a loyal, high-value client base.
• Regularly meet and exceed personal and store sales targets.
• Spot and capitalize on valuable selling opportunities.
• Boost store performance by enhancing conversion rate, transaction units, and client retention.
• Model outstanding selling behaviors and performance excellence.
• Demonstrate expertise in Givenchy’s collections, brand stories, and craftsmanship.
• Guide customers through product selections confidently and authentically.
• Support product presentation and maintain visual merchandising standards.
• Represent the brand with professionalism, elegance, and meticulousness.
• Lead through positive behavior, professional attitude, and setting high standards.
• Serve as a reference for best practices in sales, client management, and service.
• Share insights during team briefings and assist in onboarding new hires.
• Work collaboratively with colleagues and management to deliver a seamless customer journey.
• Encourage team motivation, energy, and pride in their work.
• Carry out sales transactions accurately and efficiently.
• Support operational tasks including cash handling, stock oversight, and inventory management.
• Ensure strict adherence to company policies, procedures, and standards.
• Maintain an immaculate boutique environment with attention to presentation and organization.

Profile Requirements

• 3 to 5 years of experience in luxury or premium retail sectors.
• Proven record of strong individual sales achievements.
• Excellent communication and interpersonal skills.
• Strong clienteling focus with a passion for superior service.
• Fluency in the local language; additional languages considered advantageous.

Indicators of Success

• High client retention driven by meaningful relationships.
• Consistently strong personal sales metrics.
• Positive contribution to team culture and floor standards.
• Recognition as a dependable client advisor and brand ambassador.
• Preparedness for advancement to a Team Manager position.