Store Manager

Overview

As a Store Manager at Givenchy, you hold full leadership responsibility for your store, encompassing the management of people, operational performance, client relations, and the consistent embodiment of the brand’s identity across all interactions.

Success in this role involves cultivating a team that is both engaged and competent, fostering lasting client connections, and consistently delivering top-tier execution aligned with Givenchy's values, standards, and craftsmanship.

The store environment is intended to be inviting, sophisticated, and emotionally captivating, ensuring clients feel comfortable and fully engaged with the brand. Store Managers are critical in translating Givenchy's vision into a superior daily client experience.

Role Purpose

The primary aim is to lead a Givenchy store with complete ownership, ensuring outstanding leadership, customer experience, and business results.

Key Responsibilities

• Assume complete responsibility for store performance, daily operations, and adherence to brand standards.
• Drive sales, efficiency, and profitability to achieve set goals and KPIs.
• Convert commercial insights into actionable strategies while safeguarding brand integrity.
• Execute visual merchandising, customer journeys, and operational procedures flawlessly.
• Recruit, train, and maintain a high-achieving, motivated team.
• Promote a workplace culture centered on trust, accountability, inclusion, and ongoing development.
• Provide constructive coaching and conduct performance evaluations regularly.
• Identify and foster emerging talent aligning with Givenchy and LVMH frameworks.
• Consistently deliver personalized high-end client experiences meeting Givenchy's standards.
• Lead by example in customer engagement and storytelling.
• Emphasize clienteling as a strategic, relational business approach.
• Develop and sustain a devoted local clientele based on long-term trust.
• Represent the brand daily, embodying its values and image.
• Ensure consistent compliance with brand policies and standards.
• Maintain the store’s ambiance reflecting elegance, detail, and the brand's aesthetic.
• Create a positive, motivating workplace where employees feel valued and empowered.
• Encourage transparency, teamwork, and collective responsibility.
• Exhibit professional presence and authenticity in leadership.
• Recognize accomplishments and facilitate learning from challenges.
• Delegate effectively while maintaining clear performance expectations.
• Leverage performance data to drive coaching, growth, and continuous improvement.
• Take ownership of decisions and their outcomes, addressing challenges fairly and openly.

Candidate Profile and Competencies

Behavioral Expectations:

• Entrepreneurial & Results-Oriented: Takes ownership of performance, anticipates obstacles, and aligns decisions with company priorities.
• People-Centered Leader: Leads with empathy and builds trust while developing team members.
• Client-Focused & Brand-Driven: Centers on client satisfaction and upholds the brand’s image and values.
• Integrity & Professionalism: Acts with honesty, fairness, adherence to policies, and fosters resilience.

Core Competencies:

• Strong experience in managing and nurturing retail teams.
• Excellent coaching and performance management capability.
• Ability to foster inclusive, motivated, and high-performing teams.
• Skilled in clienteling and cultivating long-term client relationships.
• Confident engagement with high-value, loyal clientele aligned with luxury service standards.
• Sound understanding of retail financial metrics and balancing brand value with performance.
• Analytical thinker capable of translating insights into strategies.
• High accountability, self-awareness, emotional intelligence, and resilience.
• Commitment to continuous personal and professional growth.

Success Indicators

• A motivated and well-trained store team.
• Consistent measurement and delivery of the luxury client experience standard.
• Sustainable strong commercial results.
• Repeat clients fostered through trust and exceptional service.
• Retail space that reflects Givenchy’s elegance and identity.