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Associate Manager - Customer Connect
Green Leaf Consultants Kolkata
Mumbai, Maharashtra, India · 全职
抢先申请
- 经验
- 任何
- 薪水
- INR 400,000 – INR 600,000 / year
- 职位空缺
- 1
- 发布
- 5小时前
- 工作模式
- 在办公室
- 学历
- 任何毕业生
- 合格
- 任何毕业生
- 恢复
- 需要申请
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职位描述
Overview
This position is with a prominent life insurance company based in Mumbai, focused on enhancing customer satisfaction by effectively addressing their grievances and ensuring smooth resolution processes.
Key Responsibilities
- Manage and resolve customer complaints efficiently and in line with company standards.
- Perform detailed Root Cause Analysis (RCA) following established Standard Operating Procedures (SOPs) and turnaround times (TATs) to identify underlying issues.
- Collaborate extensively with vendors and various internal teams to drive resolution and maintain service quality.
Candidate Requirements
- Must hold at least a graduate degree.
Compensation and Other Details
The annual salary ranges from 400000 to 600000 INR.