जी
Associate Manager - Customer Connect
Green Leaf Consultants Kolkata
Mumbai, Maharashtra, India · पूर्णवेळ
अर्ज करणारे पहिले व्हा
- अनुभव
- कोणतेही
- पगार
- वार्षिक ४,००,००० ते ६,००,००० रुपये
- रिक्त जागा
- 1
- पोस्ट केले
- ६ तासांपूर्वी
- कार्य मोड
- कार्यालयात
- शिक्षण
- कोणताही पदवीधर
- पात्रता
- कोणताही पदवीधर
- सारांश
- अर्ज करणे आवश्यक आहे
तुम्ही जिथे काम कराल
नोकरीचे वर्णन
Overview
This position is with a prominent life insurance company based in Mumbai, focused on enhancing customer satisfaction by effectively addressing their grievances and ensuring smooth resolution processes.
Key Responsibilities
- Manage and resolve customer complaints efficiently and in line with company standards.
- Perform detailed Root Cause Analysis (RCA) following established Standard Operating Procedures (SOPs) and turnaround times (TATs) to identify underlying issues.
- Collaborate extensively with vendors and various internal teams to drive resolution and maintain service quality.
Candidate Requirements
- Must hold at least a graduate degree.
Compensation and Other Details
The annual salary ranges from 400000 to 600000 INR.