जी
Associate Manager - Customer Connect
Green Leaf Consultants Kolkata
Mumbai, Maharashtra, India · पूरा समय
अप्लाय करने वाले प्रथम बनिए
- अनुभव
- कोई
- वेतन
- INR 400,000 – INR 600,000 / year
- उद्घाटन
- 1
- की तैनाती
- 6 पहले
- कार्य मोड
- कार्यालय में हूँ
- शिक्षा
- कोई भी स्नातक
- पात्रता
- कोई भी स्नातक
- फिर शुरू करना
- आवेदन करना आवश्यक है
आप कहाँ काम करेंगे
नौकरी का विवरण
Overview
This position is with a prominent life insurance company based in Mumbai, focused on enhancing customer satisfaction by effectively addressing their grievances and ensuring smooth resolution processes.
Key Responsibilities
- Manage and resolve customer complaints efficiently and in line with company standards.
- Perform detailed Root Cause Analysis (RCA) following established Standard Operating Procedures (SOPs) and turnaround times (TATs) to identify underlying issues.
- Collaborate extensively with vendors and various internal teams to drive resolution and maintain service quality.
Candidate Requirements
- Must hold at least a graduate degree.
Compensation and Other Details
The annual salary ranges from 400000 to 600000 INR.