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Associate Manager - Customer Connect
Green Leaf Consultants Kolkata
Mumbai, Maharashtra, India · પૂર્ણ સમય
અરજી કરનારા સૌ પ્રથમ બનો
- અનુભવ
- કોઈપણ
- પગાર
- INR 400,000 – INR 600,000 / year
- ઓપનિંગ્સ
- 1
- પોસ્ટ કર્યું
- 6 કલાક પેહલા
- કાર્ય મોડ
- ઓફિસમાં
- શિક્ષણ
- કોઈપણ સ્નાતક
- લાયકાત
- કોઈપણ સ્નાતક
- ફરી શરૂ કરો
- અરજી કરવી જરૂરી છે
તમે ક્યાં કામ કરશો
કામનું વર્ણન
Overview
This position is with a prominent life insurance company based in Mumbai, focused on enhancing customer satisfaction by effectively addressing their grievances and ensuring smooth resolution processes.
Key Responsibilities
- Manage and resolve customer complaints efficiently and in line with company standards.
- Perform detailed Root Cause Analysis (RCA) following established Standard Operating Procedures (SOPs) and turnaround times (TATs) to identify underlying issues.
- Collaborate extensively with vendors and various internal teams to drive resolution and maintain service quality.
Candidate Requirements
- Must hold at least a graduate degree.
Compensation and Other Details
The annual salary ranges from 400000 to 600000 INR.