Quality Analyst Team Lead

Mobile Programming

Mohali, Punjab, India · पूर्णवेळ

अर्ज करणारे पहिले व्हा

अनुभव: 4–15 yrs
पगार: —
रिक्त जागा: 1
पोस्ट केले: ७ तासांपूर्वी

कार्य मोड: कार्यालयात
पात्रता: Open to candidates regardless of educational qualifications; graduation not required.
सारांश: अर्ज करणे आवश्यक आहे

तुम्ही जिथे काम कराल

नोकरीचे वर्णन

Role Overview

The Quality Analyst Team Lead will spearhead a group of quality analysts to ensure the delivery of top-notch international BPO services. This leadership position demands overseeing team performance, conducting thorough reviews, and mentoring members to elevate their professional capabilities.

Key Responsibilities

Guide the Quality Analyst team in maintaining high standards of service quality for international BPO operations.
Perform frequent performance evaluations, furnish constructive feedback, and support skill development for team members.
Design and enforce quality control methodologies that align with client specifications and regulatory mandates.
Work closely with cross-functional units such as operations and training to pinpoint and address process inefficiencies.

Job Specifications

Possess between 4 to 15 years of professional experience within International Chat Process or related sectors.
Demonstrate a history of successful leadership as a Team Lead or Manager within a BPO framework.
Have comprehensive expertise in international BPO operations and compliance requirements.
Show superior communication capabilities alongside strong leadership and problem-solving aptitude.

Eligibility

This opportunity is available regardless of graduation status.

कौशल्ये

समस्या निराकरण कामगिरी व्यवस्थापन गुणवत्ता हमी संवाद कौशल्ये प्रक्रिया सुधारणा संघ नेतृत्व अनुपालन व्यवस्थापन प्रशिक्षण आणि मार्गदर्शन international BPO knowledge