Quality Analyst Team Lead

Mobile Programming

Mohali, Punjab, India · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: 4–15 yrs
ಸಂಬಳ: —
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 5 ಗಂಟೆಗಳ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ಅರ್ಹತೆ: Open to candidates regardless of educational qualifications; graduation not required.
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ

ಕೆಲಸದ ವಿವರ

Role Overview

The Quality Analyst Team Lead will spearhead a group of quality analysts to ensure the delivery of top-notch international BPO services. This leadership position demands overseeing team performance, conducting thorough reviews, and mentoring members to elevate their professional capabilities.

Key Responsibilities

Guide the Quality Analyst team in maintaining high standards of service quality for international BPO operations.
Perform frequent performance evaluations, furnish constructive feedback, and support skill development for team members.
Design and enforce quality control methodologies that align with client specifications and regulatory mandates.
Work closely with cross-functional units such as operations and training to pinpoint and address process inefficiencies.

Job Specifications

Possess between 4 to 15 years of professional experience within International Chat Process or related sectors.
Demonstrate a history of successful leadership as a Team Lead or Manager within a BPO framework.
Have comprehensive expertise in international BPO operations and compliance requirements.
Show superior communication capabilities alongside strong leadership and problem-solving aptitude.

Eligibility

This opportunity is available regardless of graduation status.

ಕೌಶಲ್ಯಗಳು

ಸಮಸ್ಯೆ ಪರಿಹರಿಸುವ ಕಾರ್ಯಕ್ಷಮತೆ ನಿರ್ವಹಣೆ ಗುಣಮಟ್ಟದ ಭರವಸೆ ಸಂವಹನ ಕೌಶಲ್ಯಗಳು ಪ್ರಕ್ರಿಯೆ ಸುಧಾರಣೆ ತಂಡದ ನಾಯಕತ್ವ ಅನುಸರಣೆ ನಿರ್ವಹಣೆ Coaching and Mentoring international BPO knowledge