Quality Analyst Team Lead

Mobile Programming

Mohali, Punjab, India · पूरा समय

अप्लाय करने वाले प्रथम बनिए

अनुभव: 4–15 yrs
वेतन: —
उद्घाटन: 1
की तैनाती: 2 सप्ताह पहले

कार्य मोड: कार्यालय में हूँ
पात्रता: Open to candidates regardless of educational qualifications; graduation not required.
फिर शुरू करना: आवेदन करना आवश्यक है

आप कहाँ काम करेंगे

नौकरी का विवरण

Role Overview

The Quality Analyst Team Lead will spearhead a group of quality analysts to ensure the delivery of top-notch international BPO services. This leadership position demands overseeing team performance, conducting thorough reviews, and mentoring members to elevate their professional capabilities.

Key Responsibilities

Guide the Quality Analyst team in maintaining high standards of service quality for international BPO operations.
Perform frequent performance evaluations, furnish constructive feedback, and support skill development for team members.
Design and enforce quality control methodologies that align with client specifications and regulatory mandates.
Work closely with cross-functional units such as operations and training to pinpoint and address process inefficiencies.

Job Specifications

Possess between 4 to 15 years of professional experience within International Chat Process or related sectors.
Demonstrate a history of successful leadership as a Team Lead or Manager within a BPO framework.
Have comprehensive expertise in international BPO operations and compliance requirements.
Show superior communication capabilities alongside strong leadership and problem-solving aptitude.

Eligibility

This opportunity is available regardless of graduation status.

कौशल

समस्या को सुलझाना निष्पादन प्रबंधन गुणवत्ता आश्वासन संचार कौशल प्रक्रिया विकाशन समूह नेतृत्व अनुपालन प्रबंधन कोचिंग और मेंटरिंग international BPO knowledge