Relationship Manager - Tractor Loan

About the Role

The Relationship Manager for Tractor Loan is focused on sourcing and supporting customers looking for tractor finance, while maintaining strong service standards and a healthy loan portfolio. This position works closely with product, operations, and dealership partners to expand customer acquisition, strengthen relationships, and provide financial solutions suited to customer needs. The role also handles dealership business accounts and supports the branch banking channel in achieving its business goals.

Key Responsibilities

Primary Responsibilities

• Source new tractor loan customers by evaluating creditworthiness and offering complete financing solutions from start to finish.
• Stay connected with existing customers through consistent follow-ups, including sharing updates on interest rates and product options.
• Onboard new dealers, DSAs (Direct Selling Agents), and DSTs (Direct Sales Teams) across the market.
• Create fresh business leads for dealership partnerships through referrals, marketing efforts, and direct customer engagement.
• Deliver policy training to internal teams so everyone remains aligned with product rules and processes.
• Address customer concerns quickly and work toward consistently high customer satisfaction.
• Track channel and team productivity to support quality sourcing and maintain portfolio health.
• Study competitor offerings and market practices to shape business growth plans.
• Suggest process enhancements that improve service speed and quality across the branch network.
• Design and carry out sales promotions and marketing activities to support revenue growth.

Secondary Responsibilities

• Work with other business lines to identify opportunities for cross-selling.
• Collect input from customers and channel partners to improve growth strategy and execution.

Education and Experience

A graduate qualification in any discipline is required, such as BA, BCom, BBA, BSc, BTech, or BE. The role calls for around 3 years of relevant branch banking experience, preferably in rural lending or tractor finance.

Skills and Attributes

• Strong knowledge of tractor loan products and rural customer requirements
• Customer acquisition and dealership relationship handling
• Clear communication, negotiation, and people skills
• Ability to analyse market patterns and competitor activity
• Experience working with sales channels and dealer networks
• Team leadership and mentoring capability
• Integrity and compliance-focused working style
• Strategic planning and execution skills

Location

Korba, Chhattisgarh, India