Chief Operating Officer

About the Role

We are collaborating with a fast-growing logistics company providing multiple services to recruit a Group Commercial & Operations Manager. This is an executive-level position responsible for steering operational excellence, boosting commercial success, and leading strategic expansion across several business units such as warehousing, fulfilment, and transportation.

As a vital member of the executive leadership team, you will enhance operational processes, guide teams, deploy new technologies, and ensure the business scales efficiently while delivering outstanding customer service.

Key Responsibilities

• Contribute to setting business strategy and planning operations.
• Partner with executive leaders to achieve company goals.
• Lead operational improvement projects across the organization.
• Promote company principles and drive high performance.
• Oversee and coordinate teams in various service divisions.
• Track performance metrics, productivity, and quality standards.
• Continuously improve workflows and systems.
• Manage vendor relationships, negotiate commercial agreements and service level agreements.
• Identify and integrate new technologies to optimize operations.
• Oversee budget management and financial results for operations.
• Analyze operational data to uncover profit enhancing opportunities.
• Control inventory and plan resources efficiently.
• Build strong partnerships with customers and suppliers.
• Lead, mentor, and develop managerial and team members.
• Identify talent gaps and implement hiring and training strategies.
• Promote cross-department collaboration and a culture of high achievement.
• Enhance support functions including IT, HR, and Finance for greater efficiency.
• Ensure clear communication throughout the organization.
• Maintain adherence to company policies, procedures, and safety regulations.
• Assist sales initiatives to help grow the business commercially.
• Supervise customer service and account management teams.
• Guarantee a superior customer experience across all service areas.

Skills and Experience Required

• Demonstrated leadership at a senior operational level.
• Strong commercial insight and financial acumen.
• Experience overseeing multiple departments or units.
• Excellent skills in managing stakeholders and communication.
• Proven capability in team leadership and talent development.
• Experience driving operational systems and process enhancements.
• Ability to tackle complex challenges and make strategic commercial decisions.
• Hands-on, proactive style with outstanding organizational abilities.

What We Offer

• A leadership role with significant influence on company direction.
• Chance to shape long-term operational strategies and growth.
• Work alongside a motivated executive management team.
• Competitive salary and benefits package.