Executive - Fraud Customer Support Associate

EXL

Pune, Maharashtra, India · Tempo pieno

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Esperienza: Qualsiasi
Stipendio: —
Aperture: 1
Pubblicato: 2 ore fa

Modalità di lavoro: In ufficio
Riprendere: È necessario candidarsi

Dove lavorerai

Descrizione del lavoro

Role Overview

As a Fraud Customer Support Associate at NewDay, you will play a crucial role in safeguarding customers by managing fraud-related inquiries and detecting potentially fraudulent behaviors. Your responsibilities include handling sensitive communications, verifying customer identities through specialized questioning techniques, and collaborating closely with teams such as Fraud Strategy, Investigations, Chargebacks, and Anti-Money Laundering (AML) to monitor trends and uphold compliance with regulations.

Competenze

Rilevamento delle frodi Customer service communication Collaboration with Cross-Functional Teams Identity verification techniques Knowledge of AML regulations