Executive - Fraud Customer Support Associate

Role Overview

As a Fraud Customer Support Associate at NewDay, you will play a crucial role in safeguarding customers by managing fraud-related inquiries and detecting potentially fraudulent behaviors. Your responsibilities include handling sensitive communications, verifying customer identities through specialized questioning techniques, and collaborating closely with teams such as Fraud Strategy, Investigations, Chargebacks, and Anti-Money Laundering (AML) to monitor trends and uphold compliance with regulations.