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Customer Care Executive
Delhi-NCR, India · Tempo pieno
Sii il primo a candidarti
- Esperienza
- Qualsiasi
- Stipendio
- INR 15,000 – INR 20,000 / month
- Aperture
- 1
- Pubblicato
- 4 ore fa
- Modalità di lavoro
- In ufficio
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
Job Overview
Join Healthmug Private Limited as a Customer Care Executive based in Delhi-NCR. This role involves managing customer communications and ensuring satisfaction through effective query resolution and support.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone calls, emails, and live chat channels.
- Provide detailed assistance regarding products, order status, payment processes, and delivery information.
- Address and resolve customer complaints to maintain high levels of satisfaction and loyalty.
- Keep detailed logs of customer interactions and follow up appropriately to close issues.
- Work in coordination with logistics, category, and operations teams to troubleshoot and solve customer-related challenges.
- Ensure compliance with organizational policies and uphold service quality standards consistently.
Compensation
The position offers a monthly salary ranging from 15,000 to 20,000 INR.
Competenze
Work styles they’re looking for
Risoluzione dei problemi
Lavoro di squadra
Attenzione ai dettagli
Competenze comunicative
Comunicazione via e-mail
Customer Focus