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Customer Care Executive
Delhi-NCR, India · Jornada completa
Sé el primero en postularte
- Experiencia
- Cualquier
- Salario
- INR 15,000 – INR 20,000 / month
- Vacantes
- 1
- Al corriente
- Hace 7 horas
- Modo de trabajo
- En la oficina
- Reanudar
- Se requiere solicitud
Descripción del trabajo
Job Overview
Join Healthmug Private Limited as a Customer Care Executive based in Delhi-NCR. This role involves managing customer communications and ensuring satisfaction through effective query resolution and support.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone calls, emails, and live chat channels.
- Provide detailed assistance regarding products, order status, payment processes, and delivery information.
- Address and resolve customer complaints to maintain high levels of satisfaction and loyalty.
- Keep detailed logs of customer interactions and follow up appropriately to close issues.
- Work in coordination with logistics, category, and operations teams to troubleshoot and solve customer-related challenges.
- Ensure compliance with organizational policies and uphold service quality standards consistently.
Compensation
The position offers a monthly salary ranging from 15,000 to 20,000 INR.
Habilidades
Work styles they’re looking for
Resolución de problemas
Trabajo en equipo
Atención al detalle
Habilidades de comunicación
Email Communication
Customer Focus