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职位描述
Role Summary
As a Stylist at Chloé, you will embody the Maison's values by warmly welcoming each guest into the Chloé family. You serve as a trusted client advisor and a cooperative team member, dedicated to delivering a superior customer experience.
Key Responsibilities
- Build and nurture lasting relationships by providing exemplary customer service.
- Understand and meet CRM objectives by actively engaging in client management activities.
- Conduct personalized outreach campaigns and capitalize on clienteling tools to fulfill CRM duties promptly.
- Maintain detailed client data and document qualitative insights consistently.
- Familiarize yourself with your client portfolio, focusing especially on Very Very Important Clients (VVICs) and Very Important Clients (VICs).
- Deliver exceptional omnichannel service while driving strong sales outcomes.
- Utilize all available omnichannel services effectively to boost sales and meet individual and store KPIs.
- Complete all assigned training and participate enthusiastically in commercial initiatives set by Store Management and headquarters.
- Stay informed about the local market dynamics and competitor activities to maintain competitive advantage.
- Maintain the store's immaculate appearance, including back-of-house areas, supporting colleagues and management.
- Report any store structural repair needs promptly to ensure a luxurious client environment.
- Adhere to store and back-of-house management guidelines and actively participate in inventory processes.
- Provide excellent after-sales support, ensuring customer satisfaction through diligent follow-up.
- Strictly comply with Richemont policies and corporate standards.
Compensation and Benefits
Richemont offers a competitive salary package determined by your experience and skills alongside an extensive benefits program focused on employee wellness. Benefits include company-sponsored health, dental, vision, and drug coverage, life insurance, disability benefits, and a Registered Retirement Savings Plan (RRSP) with employer contributions. Additional offerings are paid time off, maternity leave top-up, and access to an employee assistance program. We encourage employee engagement through volunteer days supporting community initiatives.
Additional Information
This role is set to open in Fall 2026. Only selected candidates will be contacted for subsequent hiring steps.