Senior Trainer

Role Overview

This role is focused on designing, improving, and delivering learning programmes for front-line teams and business groups across CFS and different regions. The position involves identifying capability gaps, building relevant training content, and ensuring learning solutions support both business goals and service quality.

Key Responsibilities

• Create training content, e-learning modules, and learning approaches that strengthen product understanding and service capability for both new and existing frontliners.
• Work with line supervisors and business teams to identify training gaps and convert those findings into practical learning interventions.
• Deliver training sessions to frontliners and business segments, and support branch teams through onsite branch visits.
• Run regular product refreshers through quizzes and other reinforcement activities.
• Make sure all training materials and programmes follow regulatory requirements and internal policies and procedures.
• Partner with stakeholders from business units and the Quality Assurance team to review compliance requirements for learning content.
• Support initiatives for internal and external audiences, including financial literacy sessions for local communities.
• Assist business units with digital learning efforts, such as building e-learning content.
• Contribute to process improvement by developing digital tools that streamline training-related work.

Requirements

• A recognised bachelor’s degree in business, banking and finance, or a closely related discipline is required.
• Minimum 5 years of experience in banking and investment-related work.
• Strong written and verbal communication skills, with the ability to present ideas clearly and persuasively.
• Comfort working in a collaborative, cross-functional environment.
• Strong aptitude for training, coaching, and knowledge transfer.
• Good presentation skills using PowerPoint and solid time management ability.
• The role is a short-term assignment ending in Q1 2027, after which the employee will need to transfer to another department.
• Only shortlisted candidates will be contacted.

Additional Information

This is a short-term contract role based onsite in Singapore. The position supports training needs across multiple business areas, with a strong emphasis on compliance, digital learning, and service capability building.