- 经验
- 任何
- 薪水
- INR 30,000 – INR 52,000 / month
- 职位空缺
- 1
- 发布
- 18小时前
- 工作模式
- 在办公室
- 恢复
- 需要申请
你的工作地点
职位描述
About the Role
Club Mahindra Holidays seeks a dedicated Senior Relationship Manager to foster and enhance relationships with its existing members. This role centers on engaging a discerning clientele, understanding their vacation desires, ensuring a superior member journey, and driving revenue by promoting membership upgrades, securing renewals, generating referrals, and increasing holiday product sales.
Key Responsibilities
- Oversee a specified portfolio of Club Mahindra members, nurturing long-term engagement.
- Initiate outbound communications and virtual meetings to actively connect with members.
- Assess members' travel preferences to suggest ideal holiday options.
- Promote membership enhancements, renewals, referrals, and supplementary holiday offerings.
- Meet monthly objectives related to revenue generation, retention rates, and customer satisfaction.
- Identify and capitalize on opportunities for cross-selling and upselling.
- Address and resolve member issues liaising with respective internal departments.
- Keep detailed and up-to-date member records within the CRM system.
- Ensure prompt follow-ups to maintain a premium service experience.
- Remain knowledgeable about Club Mahindra's product offerings, destinations, special deals, and membership advantages.
Compensation
The role offers a salary package of up to 550000 INR annually, inclusive of incentives.