ಅ

Senior Relationship Manager

Ava Infotech Private Limited

Ahmedabad, Gujarat, India · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: ಯಾವುದೇ
ಸಂಬಳ: INR 30,000 – INR 52,000 / month
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 3 ಗಂಟೆಗಳ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ

ಕೆಲಸದ ವಿವರ

About the Role

Club Mahindra Holidays seeks a dedicated Senior Relationship Manager to foster and enhance relationships with its existing members. This role centers on engaging a discerning clientele, understanding their vacation desires, ensuring a superior member journey, and driving revenue by promoting membership upgrades, securing renewals, generating referrals, and increasing holiday product sales.

Key Responsibilities

Oversee a specified portfolio of Club Mahindra members, nurturing long-term engagement.
Initiate outbound communications and virtual meetings to actively connect with members.
Assess members' travel preferences to suggest ideal holiday options.
Promote membership enhancements, renewals, referrals, and supplementary holiday offerings.
Meet monthly objectives related to revenue generation, retention rates, and customer satisfaction.
Identify and capitalize on opportunities for cross-selling and upselling.
Address and resolve member issues liaising with respective internal departments.
Keep detailed and up-to-date member records within the CRM system.
Ensure prompt follow-ups to maintain a premium service experience.
Remain knowledgeable about Club Mahindra's product offerings, destinations, special deals, and membership advantages.

Compensation

The role offers a salary package of up to 550000 INR annually, inclusive of incentives.

ಕೌಶಲ್ಯಗಳು

ಬಂಡವಾಳ ಪಟ್ಟಿ ನಿರ್ವಹಣೆ ಸಂವಹನ ಕೌಶಲ್ಯಗಳು ಗ್ರಾಹಕ ಸೇವೆ CRM ನಿರ್ವಹಣೆ ಹೊರಹೋಗುವ ಮಾರಾಟಗಳು ಸಂಬಂಧ ನಿರ್ವಹಣೆ ಗ್ರಾಹಕರ ತೊಡಗಿಸಿಕೊಳ್ಳುವಿಕೆ Product Knowledge Problem Resolution Cross-selling and upselling