Quality Assurance Executive

About the Role

The Quality Assurance Executive will play a crucial role in developing, maintaining, and auditing quality procedures to ensure full compliance with federal, state, regulatory, and company quality standards. Supporting a moderately complex facility, this position involves managing third-party certifications and handling customer inquiries, inspection reports, and complaints related to quality and food or product safety inspections.

Key Responsibilities

• Conduct internal audits such as Corporate Food Safety Audits and oversee customer audits.
• Perform annual verifications of the Quality Food Safety Management System including mock recalls to confirm traceability systems are effective.
• Carry out food safety risk assessments and maintain an up-to-date HACCP Plan.
• Monitor standards compliance to uphold factory certifications including Rainforest Alliance, RSPO, FSSC 22000, Halal, BPJPH, and Kosher.
• Lead the Customer Complaint Team in managing investigations, corrective and preventive actions, and verification to resolve complaints effectively.
• Manage Customer Complaint Report (CCR) preparation and dissemination.
• Plan, execute, and follow-up on internal audits annually with timely closure of findings.
• Conduct Quality Food Safety Management Reviews related to factory certifications.
• Serve as an appointed Qualified Personnel authorized to issue QP Forms for Food Export Certificate Applications.
• Adhere to Environmental operational control work instructions.
• Support additional quality-related assignments as required.
• Ensure communication of QA procedures across relevant departments prior to implementation.

Qualifications & Requirements

• Bachelor's degree in a relevant discipline or equivalent practical experience.
• Proficiency in using email, spreadsheets, presentations, and word processing software.
• Preferred: Diploma in Food Science and Technology or Microbiology plus a minimum of 3 years' experience in the food industry.
• Completion of Food Safety or Quality related training such as Food Safety Level 3 or 4, FSSC 22000 certification is desirable.
• Positive attitude with strong interpersonal and communication skills.
• Availability to work fully onsite at the Tuas location.