- 经验
- 任何
- 薪水
- AED 3,500 – AED 3,500 / month
- 职位空缺
- 1
- 发布
- 1天前
- 工作模式
- 在办公室
- 恢复
- 需要申请
你的工作地点
职位描述
Overview
This position involves serving as the main contact point for customers, ensuring they experience a smooth and positive journey throughout their interactions. The role requires proactive engagement to understand customer needs and expectations fully.
Key Duties
- Address customer inquiries, complaints, and escalated issues promptly and efficiently.
- Collaborate with internal departments to promptly resolve customer concerns while maintaining high service standards.
- Continuously track and improve customer satisfaction, retention, and loyalty by identifying at-risk clients and implementing preventative strategies.
- Gather customer feedback to provide actionable insights and suggest improvements that enhance the overall experience.
- Keep detailed records of all customer communications and monitor key metrics such as customer satisfaction scores, response, and resolution times.
Additional Details
- Contract Duration: 6 months
- Salary: 3500 AED per month
- Immediate joining required