Guest Relations Officer

Overview

This position involves serving as the main contact point for customers, ensuring they experience a smooth and positive journey throughout their interactions. The role requires proactive engagement to understand customer needs and expectations fully.

Key Duties

• Address customer inquiries, complaints, and escalated issues promptly and efficiently.
• Collaborate with internal departments to promptly resolve customer concerns while maintaining high service standards.
• Continuously track and improve customer satisfaction, retention, and loyalty by identifying at-risk clients and implementing preventative strategies.
• Gather customer feedback to provide actionable insights and suggest improvements that enhance the overall experience.
• Keep detailed records of all customer communications and monitor key metrics such as customer satisfaction scores, response, and resolution times.

Additional Details

• Contract Duration: 6 months
• Salary: 3500 AED per month
• Immediate joining required