Customer Services Agent - Spanish Speaker

Overview

Qatar Airways' Doha Contact Centre is currently recruiting Customer Services Agents to join their esteemed 5-star team. This role involves delivering high-quality support to customers speaking Spanish, German, and Italian, while also assisting English-speaking clients. The position engages multiple communication channels including telephone, email, and web chat to uphold exceptional customer satisfaction.

Key Responsibilities

• Handle inbound customer inquiries professionally, promoting and selling Qatar Airways’ products and services.
• Create and modify reservations, provide accurate fare quotes, and manage ticket issuance and reissuance in accordance with policies.
• Manage various products and service requests, escalating complex issues to senior team members as necessary.
• Support activities related to E-commerce, Trade, and Frequent Flyer programs.
• Process ticket refunds efficiently.

Training and Benefits

New hires will undergo an extensive training period composed of five weeks of classroom instruction followed by four weeks of hands-on training focusing on the Amadeus Global Distribution System and Qatar Airways' products and policies. Employees will benefit from a competitive salary, travel privileges, potential relocation support for candidates outside Wroclaw, annual leave, and other statutory benefits.

Candidate Profile

• Minimum education: High school diploma with at least one year of customer service experience.
• Experience with GDS systems (especially Amadeus) or certifications such as IATA or Airline Basic Tariff is advantageous.
• Proficient computer skills and typing ability.
• Excellent communication skills with fluency in English plus German, Spanish, or Italian.
• Strong active listening abilities and capacity to manage calls in a fast-paced, high-volume environment.
• A personable, customer-focused demeanor with adaptability and resilience under pressure.
• Openness to learning new concepts and flexibility to work shifts, including nights.

About Qatar Airways Group

Beginning with just four aircraft, Qatar Airways has expanded into a multifaceted organization excelling in diverse business sectors globally. The company fosters innovation, perseverance, and a collaborative environment inviting ambitious individuals to contribute to a story of significant growth and outstanding achievement.

Additional Details

Job Reference Number: 2600005O
Location: Doha, Qatar
Application Closing Date: 2026-08-12