नोकरीचे वर्णन

Overview

Qatar Airways' Doha Contact Centre is currently recruiting Customer Services Agents to join their esteemed 5-star team. This role involves delivering high-quality support to customers speaking Spanish, German, and Italian, while also assisting English-speaking clients. The position engages multiple communication channels including telephone, email, and web chat to uphold exceptional customer satisfaction.

Key Responsibilities

Handle inbound customer inquiries professionally, promoting and selling Qatar Airways’ products and services.
Create and modify reservations, provide accurate fare quotes, and manage ticket issuance and reissuance in accordance with policies.
Manage various products and service requests, escalating complex issues to senior team members as necessary.
Support activities related to E-commerce, Trade, and Frequent Flyer programs.
Process ticket refunds efficiently.

Training and Benefits

New hires will undergo an extensive training period composed of five weeks of classroom instruction followed by four weeks of hands-on training focusing on the Amadeus Global Distribution System and Qatar Airways' products and policies. Employees will benefit from a competitive salary, travel privileges, potential relocation support for candidates outside Wroclaw, annual leave, and other statutory benefits.

Candidate Profile

Minimum education: High school diploma with at least one year of customer service experience.
Experience with GDS systems (especially Amadeus) or certifications such as IATA or Airline Basic Tariff is advantageous.
Proficient computer skills and typing ability.
Excellent communication skills with fluency in English plus German, Spanish, or Italian.
Strong active listening abilities and capacity to manage calls in a fast-paced, high-volume environment.
A personable, customer-focused demeanor with adaptability and resilience under pressure.
Openness to learning new concepts and flexibility to work shifts, including nights.

About Qatar Airways Group

Beginning with just four aircraft, Qatar Airways has expanded into a multifaceted organization excelling in diverse business sectors globally. The company fosters innovation, perseverance, and a collaborative environment inviting ambitious individuals to contribute to a story of significant growth and outstanding achievement.

Additional Details

Job Reference Number: 2600005O
Location: Doha, Qatar
Application Closing Date: 2026-08-12

Customer Services Agent - Spanish Speaker