Project Support Officer

About Accenture

At Accenture, our mission unites over 775,000 professionals globally in leveraging technology and human creativity to fuel continuous reinvention. We prioritize innovation within a diverse and inclusive environment, encouraging a workplace free of bias where every individual feels valued and empowered to excel. Our holistic approach to well-being encompasses physical, mental, and financial health, alongside opportunities to enhance skills through certifications and diverse projects. Recognized worldwide as a top employer, Accenture embraces the heart of change in all we do.

Role Purpose

The Delivery Assurance and Service Introduction Analyst role focuses on overseeing delivery governance and ensuring readiness for service introduction throughout the Client's solution lifecycle. Key duties include maintaining control and compliance of solution deployments across Development (DEV), Testing (TEST), and other environments. The position supports adherence to change and release management protocols and smooth transition to operational functionality.

Key Responsibilities

• Conduct delivery assurance for deployments within DEV, TEST, and other environments.
• Track progress relative to established milestones and quality checkpoints.
• Identify risks, issues, and dependencies in delivery; escalate as necessary.
• Verify that artifacts and documentation conform to governance and quality benchmarks.
• Assist with status reporting and updates to stakeholders.
• Coordinate change and release activities across different environments.
• Ensure all change records undergo proper submission, review, and approval aligned with governance standards.
• Review release documentation including deployment strategies and rollback processes.
• Facilitate release scheduling and environment coordination.
• Participate in post-release evaluations and implement learnings.
• Support readiness and acceptance processes for new services.
• Ensure operational documentation like runbooks, support models, and knowledge articles are comprehensive and applicable.
• Work with support and operations teams to guarantee smooth transition to business-as-usual operations.
• Assist readiness evaluations before production deployment.

Required Skills and Experience

• Background in supporting delivery assurance, as well as change or release management responsibilities.
• Knowledge of the Software Development Life Cycle (SDLC) and environment management (DEV, TEST, UAT, PROD).
• Understanding of ITIL-based change and release processes.
• Excellent coordination and communication skills with stakeholders.
• Strong attention to detail and ability to oversee documentation and governance practices.
• Competence in handling competing priorities in a dynamic delivery setting.
• Proficiency in preparing detailed status reports.
• Experience working with Azure DevOps and familiarity with SAFe Agile delivery frameworks.