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About FusionTek

FusionTek is a prominent Managed Service Provider with offices located in Kirkland, Federal Way, Washington, DC, and Tampa, Florida. Since 2007, it has been delivering top-notch IT infrastructure management and support services to small and medium-sized enterprises nationwide.

Role Overview

As the company expands, FusionTek seeks a seasoned IT Project Manager, ideal for candidates who excel in fast-moving environments, collaborate effectively with clients, and have a solid understanding of IT service delivery. This role is pivotal in guiding successful project execution, aligning cross-departmental teams, and maintaining high standards throughout project lifecycles.

Core Company Values

Teamwork: Collaborative efforts to achieve exceptional results
Growth Mindset: Commitment to continuous improvement for the team, clients, and organization
Integrity: Transparency, honesty, and client-focused operations
Ownership: Accountability and dedication to fulfilling commitments

Primary Responsibilities

Create and maintain project schedules, budgets, and plans
Guide and manage project engineers, providing mentorship, coaching, and performance reviews
Drive departmental success by understanding profitability, resource management, and impact on overall MSP growth
Serve as the main client contact for project communication, delivering timely updates and resolving issues
Supervise technical staff to ensure adherence to project plans
Maintain accurate project documentation including plans, schedules, budgets, change orders, and closure reports
Proactively identify and manage project risks
Implement formal change control processes to handle scope alterations and maintain alignment with business goals
Manage projects end-to-end to meet objectives and ensure client satisfaction
Facilitate meetings and updates with stakeholders to share project progress and address challenges
Coordinate collaborative efforts among teams, clients, and vendors
Assess and provide feedback on non-technical project hour estimates
Conduct post-project evaluations to promote continuous improvement and share learnings

Qualifications and Experience

Bachelor's degree in IT, Project Management, Business Administration, or a related field; or equivalent experience
At least 4 years of project management experience within a Managed Service Provider setting
Proven experience working directly with clients, vendors, and internal technical teams in a dynamic service environment
Demonstrated ability to manage multiple concurrent IT projects with cross-functional teams
Preferably holds PMP or other recognized project management certifications

Technical Competencies

Strong grasp of IT concepts, infrastructure, and managed services, with the capacity to explain technical ideas clearly to clients
Proficiency in Microsoft Office tools, including Excel, Teams, and SharePoint
Experience using PSA and project management software such as ConnectWise Manage, Autotask, Asana, or Microsoft Project
Knowledge of IT Service Management (ITSM) principles and industry best practices

Other Vital Skills

Excellent organizational and time management capabilities
Effective communication and interpersonal skills with a client-oriented mindset
Proactive in recognizing risks and skilled in implementing mitigation plans
Detail-focused and committed to thoroughness and follow-through
Capable of working independently and collaboratively within teams

Compensation and Benefits

Annual salary ranging from $90,000 to $110,000
Eligibility for quarterly bonuses up to 4% based on meeting departmental KPIs and metrics
Comprehensive health benefits including medical, dental, and vision coverage
401(k) retirement plan with 4% employer match and immediate vesting
Generous paid time off including PTO, company holidays, dedicated birthday leave, and additional floating holidays
Support for professional development through educational reimbursement for certifications and access to training resources
Engaging team culture with events and opportunities for social connection

IT Project Manager (MSP)

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