IT Project Manager (MSP)

About FusionTek

FusionTek is a prominent Managed Service Provider with offices located in Kirkland, Federal Way, Washington, DC, and Tampa, Florida. Since 2007, it has been delivering top-notch IT infrastructure management and support services to small and medium-sized enterprises nationwide.

Role Overview

As the company expands, FusionTek seeks a seasoned IT Project Manager, ideal for candidates who excel in fast-moving environments, collaborate effectively with clients, and have a solid understanding of IT service delivery. This role is pivotal in guiding successful project execution, aligning cross-departmental teams, and maintaining high standards throughout project lifecycles.

Core Company Values

• Teamwork: Collaborative efforts to achieve exceptional results
• Growth Mindset: Commitment to continuous improvement for the team, clients, and organization
• Integrity: Transparency, honesty, and client-focused operations
• Ownership: Accountability and dedication to fulfilling commitments

Primary Responsibilities

• Create and maintain project schedules, budgets, and plans
• Guide and manage project engineers, providing mentorship, coaching, and performance reviews
• Drive departmental success by understanding profitability, resource management, and impact on overall MSP growth
• Serve as the main client contact for project communication, delivering timely updates and resolving issues
• Supervise technical staff to ensure adherence to project plans
• Maintain accurate project documentation including plans, schedules, budgets, change orders, and closure reports
• Proactively identify and manage project risks
• Implement formal change control processes to handle scope alterations and maintain alignment with business goals
• Manage projects end-to-end to meet objectives and ensure client satisfaction
• Facilitate meetings and updates with stakeholders to share project progress and address challenges
• Coordinate collaborative efforts among teams, clients, and vendors
• Assess and provide feedback on non-technical project hour estimates
• Conduct post-project evaluations to promote continuous improvement and share learnings

Qualifications and Experience

• Bachelor's degree in IT, Project Management, Business Administration, or a related field; or equivalent experience
• At least 4 years of project management experience within a Managed Service Provider setting
• Proven experience working directly with clients, vendors, and internal technical teams in a dynamic service environment
• Demonstrated ability to manage multiple concurrent IT projects with cross-functional teams
• Preferably holds PMP or other recognized project management certifications

Technical Competencies

• Strong grasp of IT concepts, infrastructure, and managed services, with the capacity to explain technical ideas clearly to clients
• Proficiency in Microsoft Office tools, including Excel, Teams, and SharePoint
• Experience using PSA and project management software such as ConnectWise Manage, Autotask, Asana, or Microsoft Project
• Knowledge of IT Service Management (ITSM) principles and industry best practices

Other Vital Skills

• Excellent organizational and time management capabilities
• Effective communication and interpersonal skills with a client-oriented mindset
• Proactive in recognizing risks and skilled in implementing mitigation plans
• Detail-focused and committed to thoroughness and follow-through
• Capable of working independently and collaboratively within teams

Compensation and Benefits

• Annual salary ranging from $90,000 to $110,000
• Eligibility for quarterly bonuses up to 4% based on meeting departmental KPIs and metrics
• Comprehensive health benefits including medical, dental, and vision coverage
• 401(k) retirement plan with 4% employer match and immediate vesting
• Generous paid time off including PTO, company holidays, dedicated birthday leave, and additional floating holidays
• Support for professional development through educational reimbursement for certifications and access to training resources
• Engaging team culture with events and opportunities for social connection