Customer Care Executive

About the Role

We are recruiting for a major multinational corporation located in Kolkata. Candidates should be open to relocating to Kolkata. Walk-in interviews are also available in Jamshedpur and Ranchi.

Candidate Profile

• Excellent verbal and written communication skills in English.
• Strong analytical thinking, comprehension, and multitasking capabilities.
• Basic proficiency in business writing and email communication etiquette.
• Customer-oriented mindset with refined interpersonal skills.
• Not currently enrolled in any full-time academic program.
• Willingness to work from office and during night shifts.

Job Responsibilities

• Attend inbound calls from US members related to healthcare insurance inquiries, claims processing, policy details, and coverage information.
• Offer precise details on eligibility, deductibles, payments, and prior authorization requirements.
• Accurately document customer interactions while ensuring patient confidentiality in accordance with HIPAA regulations.
• Efficiently resolve customer questions prioritizing their satisfaction.
• Redirect complex cases to the relevant departments when necessary.