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Customer Care Executive
Kolkata, West Bengal, India · Tempo total
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- Experiência
- Qualquer
- Salário
- INR 20,000 – INR 28,000 / month
- Vagas
- 1
- Publicado
- há 2 horas
- Modo de trabalho
- No escritório
- Elegibilidade
- Candidates who are not enrolled in full-time education and willing to work from office during night shifts are eligible to apply.
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
About the Role
We are recruiting for a major multinational corporation located in Kolkata. Candidates should be open to relocating to Kolkata. Walk-in interviews are also available in Jamshedpur and Ranchi.
Candidate Profile
- Excellent verbal and written communication skills in English.
- Strong analytical thinking, comprehension, and multitasking capabilities.
- Basic proficiency in business writing and email communication etiquette.
- Customer-oriented mindset with refined interpersonal skills.
- Not currently enrolled in any full-time academic program.
- Willingness to work from office and during night shifts.
Job Responsibilities
- Attend inbound calls from US members related to healthcare insurance inquiries, claims processing, policy details, and coverage information.
- Offer precise details on eligibility, deductibles, payments, and prior authorization requirements.
- Accurately document customer interactions while ensuring patient confidentiality in accordance with HIPAA regulations.
- Efficiently resolve customer questions prioritizing their satisfaction.
- Redirect complex cases to the relevant departments when necessary.