Customer Care Executive

Role overview

In this position, you will manage Non-Delivery Report (NDR) cases by reaching out to customers, diagnosing why deliveries failed, and working closely with operations to get issues resolved quickly.

Key responsibilities

• Make a large number of outbound calls to follow up on NDR cases.
• Investigate delivery failures such as wrong addresses, unreachable recipients, and requests for rescheduling.
• Work with operations and delivery teams to arrange fast re-attempts.
• Drive NDR cases to closure within the required turnaround time.
• Keep call logs accurate and stay on track with daily performance goals.

Requirements

• 2 to 3 years of experience in BPO or calling roles is required.
• A bachelor’s degree is mandatory.
• Strong spoken communication and persuasion abilities are needed.
• You should be comfortable working under pressure and achieving targets.
• Working knowledge of Excel and CRM tools is expected.
• This position is performance-oriented and target-based.
• Candidates who can join immediately will be given priority.