ಸ

Customer Care Executive

Swift

Dehradun, Uttarakhand, India · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: 2–3 ವರ್ಷಗಳು
ಸಂಬಳ: —
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 2 ವಾರಗಳ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ವಿದ್ಯಾಭ್ಯಾಸ: Bachelor’s Degree
ಅರ್ಹತೆ: Graduates with 2 to 3 years of BPO or calling experience who can join immediately and are comfortable in a target-driven customer support role.
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ

ಕೆಲಸದ ವಿವರ

Role overview

In this position, you will manage Non-Delivery Report (NDR) cases by reaching out to customers, diagnosing why deliveries failed, and working closely with operations to get issues resolved quickly.

Key responsibilities

Make a large number of outbound calls to follow up on NDR cases.
Investigate delivery failures such as wrong addresses, unreachable recipients, and requests for rescheduling.
Work with operations and delivery teams to arrange fast re-attempts.
Drive NDR cases to closure within the required turnaround time.
Keep call logs accurate and stay on track with daily performance goals.

Requirements

2 to 3 years of experience in BPO or calling roles is required.
A bachelor’s degree is mandatory.
Strong spoken communication and persuasion abilities are needed.
You should be comfortable working under pressure and achieving targets.
Working knowledge of Excel and CRM tools is expected.
This position is performance-oriented and target-based.
Candidates who can join immediately will be given priority.

ಕೌಶಲ್ಯಗಳು

Target Achievement ಗ್ರಾಹಕ ಸಂವಹನ CRM ಸಾಫ್ಟ್‌ವೇರ್ ಎಕ್ಸೆಲ್ ಮನವೊಲಿಸುವುದು ಸಂಘರ್ಷ ಪರಿಹಾರ Call Logging Customer Calling Outbound Sales Calls Coordination with Operations