Customer Service/Customer Support Internship (Remote)

Internship Overview

This internship offers an exciting opportunity to work as a Customer Success Intern at a rapidly growing consumer-tech startup. The role involves engaging with users, building trustworthy customer relationships, and understanding their needs to enhance overall satisfaction and support business growth.

Key Responsibilities

• Interact proactively with current and potential users via voice calls and various communication channels to nurture strong relationships.
• Analyze user behaviors, preferences, and feedback to continually improve the customer experience.
• Assist in multiple customer success initiatives including acquisition, onboarding, activation, retention, and ongoing engagement.
• Execute outreach campaigns to attract prospective users and raise awareness about company services.
• Provide timely support to users, maintaining long-lasting positive connections.
• Collect and relay insightful customer feedback, market developments, and user requirements to appropriate internal teams.
• Coordinate with cross-functional units such as business development, marketing, and product teams to advance company growth.
• Maintain detailed records of customer interactions and generate reports on engagement metrics and feedback.
• Resolve user queries professionally and escalate complex matters when necessary.
• Contribute innovative ideas aimed at boosting customer satisfaction, retention, and growth strategies.
• Stay informed about company offerings, product features, and industry trends to provide accurate information to users.
• Deliver assigned tasks within deadlines, demonstrating strong communication, problem-solving, and relationship management capabilities.

Eligibility Criteria

• Available to work remotely and can commence internship between July 31, 2026 and September 4, 2026.
• Commitment to the full 3-month internship duration.
• Possess relevant skills and enthusiasm for customer success and related areas.
• Women looking to initiate or re-start their careers are encouraged to apply.
• Comfortable interacting with users over voice calls and able to work in a fast-paced environment.

Additional Details and Perks

• Stipend ranges from INR 10,000 to 15,000 per month, which includes a fixed component of INR 9,000–10,000 plus performance incentives of INR 1,000–5,000 monthly.
• Benefits include certificate of internship completion, letter of recommendation, flexible work hours, and the ability to work from home.
• Gain hands-on experience across customer success, business development, and growth strategy fields under the mentorship of experienced professionals.
• Engage in cross-departmental collaboration and exposure to real-world startup business operations.
• Opportunities to enhance communication, sales, CRM, and problem-solving skills.

About the Company

FRND App is India's leading social interaction platform with over 10 million downloads, helping users connect and build confidence in finding new friends.