Customer Service/Customer Support Internship (Remote)
Remote • Estágio em tempo integral
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- Estipêndio
- Bolsa-auxílio: INR 10.000 – INR 15.000 por mês
- Duração
- 3 meses
- Começar
- Imediatamente
- Vagas
- 50
Applicants must be available to work remotely, able to begin between July 31, 2026 and September 4, 2026, commit to the entire 3-month internship duration, possess relevant skills and interest in customer success, and women looking to start or restart their careers may also apply.
- Modo de trabalho
- Trabalhe em casa
- Educação
- Any graduate or equivalent
- Retomar
- Obrigatório candidatar-se
Sobre o estágio
Internship Overview
This internship offers an exciting opportunity to work as a Customer Success Intern at a rapidly growing consumer-tech startup. The role involves engaging with users, building trustworthy customer relationships, and understanding their needs to enhance overall satisfaction and support business growth.
Key Responsibilities
- Interact proactively with current and potential users via voice calls and various communication channels to nurture strong relationships.
- Analyze user behaviors, preferences, and feedback to continually improve the customer experience.
- Assist in multiple customer success initiatives including acquisition, onboarding, activation, retention, and ongoing engagement.
- Execute outreach campaigns to attract prospective users and raise awareness about company services.
- Provide timely support to users, maintaining long-lasting positive connections.
- Collect and relay insightful customer feedback, market developments, and user requirements to appropriate internal teams.
- Coordinate with cross-functional units such as business development, marketing, and product teams to advance company growth.
- Maintain detailed records of customer interactions and generate reports on engagement metrics and feedback.
- Resolve user queries professionally and escalate complex matters when necessary.
- Contribute innovative ideas aimed at boosting customer satisfaction, retention, and growth strategies.
- Stay informed about company offerings, product features, and industry trends to provide accurate information to users.
- Deliver assigned tasks within deadlines, demonstrating strong communication, problem-solving, and relationship management capabilities.
Eligibility Criteria
- Available to work remotely and can commence internship between July 31, 2026 and September 4, 2026.
- Commitment to the full 3-month internship duration.
- Possess relevant skills and enthusiasm for customer success and related areas.
- Women looking to initiate or re-start their careers are encouraged to apply.
- Comfortable interacting with users over voice calls and able to work in a fast-paced environment.
Additional Details and Perks
- Stipend ranges from INR 10,000 to 15,000 per month, which includes a fixed component of INR 9,000–10,000 plus performance incentives of INR 1,000–5,000 monthly.
- Benefits include certificate of internship completion, letter of recommendation, flexible work hours, and the ability to work from home.
- Gain hands-on experience across customer success, business development, and growth strategy fields under the mentorship of experienced professionals.
- Engage in cross-departmental collaboration and exposure to real-world startup business operations.
- Opportunities to enhance communication, sales, CRM, and problem-solving skills.
About the Company
FRND App is India's leading social interaction platform with over 10 million downloads, helping users connect and build confidence in finding new friends.