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Internship Overview

This internship offers an exciting opportunity to work as a Customer Success Intern at a rapidly growing consumer-tech startup. The role involves engaging with users, building trustworthy customer relationships, and understanding their needs to enhance overall satisfaction and support business growth.

Key Responsibilities

Interact proactively with current and potential users via voice calls and various communication channels to nurture strong relationships.
Analyze user behaviors, preferences, and feedback to continually improve the customer experience.
Assist in multiple customer success initiatives including acquisition, onboarding, activation, retention, and ongoing engagement.
Execute outreach campaigns to attract prospective users and raise awareness about company services.
Provide timely support to users, maintaining long-lasting positive connections.
Collect and relay insightful customer feedback, market developments, and user requirements to appropriate internal teams.
Coordinate with cross-functional units such as business development, marketing, and product teams to advance company growth.
Maintain detailed records of customer interactions and generate reports on engagement metrics and feedback.
Resolve user queries professionally and escalate complex matters when necessary.
Contribute innovative ideas aimed at boosting customer satisfaction, retention, and growth strategies.
Stay informed about company offerings, product features, and industry trends to provide accurate information to users.
Deliver assigned tasks within deadlines, demonstrating strong communication, problem-solving, and relationship management capabilities.

Eligibility Criteria

Available to work remotely and can commence internship between July 31, 2026 and September 4, 2026.
Commitment to the full 3-month internship duration.
Possess relevant skills and enthusiasm for customer success and related areas.
Women looking to initiate or re-start their careers are encouraged to apply.
Comfortable interacting with users over voice calls and able to work in a fast-paced environment.

Additional Details and Perks

Stipend ranges from INR 10,000 to 15,000 per month, which includes a fixed component of INR 9,000–10,000 plus performance incentives of INR 1,000–5,000 monthly.
Benefits include certificate of internship completion, letter of recommendation, flexible work hours, and the ability to work from home.
Gain hands-on experience across customer success, business development, and growth strategy fields under the mentorship of experienced professionals.
Engage in cross-departmental collaboration and exposure to real-world startup business operations.
Opportunities to enhance communication, sales, CRM, and problem-solving skills.

About the Company

FRND App is India's leading social interaction platform with over 10 million downloads, helping users connect and build confidence in finding new friends.

Customer Service/Customer Support Internship (Remote)