Visitor Experience and Bookings Manager

About Auckland Museum

Auckland War Memorial Museum serves as a cherished cultural and heritage institution deeply embedded in Auckland's identity. It is committed to the exceptional stewardship of its world-class collections and the delivery of engaging content through its exhibitions, galleries, event programs, educational initiatives, and dedicated staff and volunteers. The Museum is Auckland’s premier place of commemoration, New Zealand’s oldest research center, and a significant attraction for visitors.

Role Overview

Reporting directly to the Head of Safety and Visitor Services, this position entails shared leadership over a large frontline team composed of Visitor Hosts and the Bookings Team. The successful candidate will collaboratively oversee the deployment of robust systems and effective people management practices to ensure seamless day-to-day operational excellence by their teams. This fast-paced leadership role drives a world-class visitor experience aligned with the Museum’s core values, policies, and sector best practices.

This is a permanent full-time position with working days from Tuesday through Saturday. Flexibility around scheduling may occasionally be necessary.

Key Qualifications and Experience

• Practical knowledge of best practices in customer experience delivery.
• Demonstrated leadership experience within customer service, human resources, events, or GLAM (Galleries, Libraries, Archives, Museums) sectors, ideally within a museum environment.
• Proven ability to manage and nurture high-performing teams who are front-facing.
• A passion for guiding others to deliver outstanding visitor interactions and the capability to exemplify best practices.

Benefits and Additional Information

• Option to purchase additional annual leave time.
• A comprehensive wellbeing program including complimentary access to Boost and MyEverydayWellbeing apps.
• An active social club that embodies the vibrant community life of the Museum.
• Life insurance coverage from the first day of employment and discounted health insurance.
• Complimentary Museum membership and various staff discounts.
• Discounted parking available onsite.
• Workplace accredited by Rainbow Tick, reflecting inclusive practices.

Additional Details

Applications close 5:00 PM on Wednesday, 12 August 2026, with interviews scheduled from 17 August 2026.

Applicants must be authorized to work in New Zealand.

The Museum fosters a richly diverse environment and prioritizes bicultural partnership in accordance with its Teu le Va and He Korahi Māori strategies, offering a fulfilling workplace experience.

This is a fantastic opportunity to join an esteemed New Zealand organization dedicated to sharing the unique stories of Auckland and the nation within the South Pacific context.