Healthcare Operations Manager

Overview

Bravia Services is looking for a seasoned Healthcare Operations Manager to lead the Medical Operations Center remotely in Indiana on a long-term contract basis. This role involves managing healthcare operations, organizing teams, streamlining processes, and coordinating patient flow and emergency responses within a dynamic environment.

Key Responsibilities

• Oversee daily operations of the Medical Operations Center (MOCC) as the unit manager.
• Handle employee scheduling, timekeeping, onboarding, and access management.
• Lead and coordinate activities of diverse staff members with varied roles.
• Participate in a rotating on-call leader duty schedule.
• Work closely with both internal teams and external partners to enhance healthcare service delivery.
• Design and implement initiatives aimed at improving processes and expanding operations.
• Evaluate community and organizational requirements and manage resources to meet operational objectives.
• Collaborate with stakeholders to analyze and document workflows aimed at increasing efficiency.
• Manage all aspects of staff supervision including recruitment, training, scheduling, feedback, performance reviews, payroll, and disciplinary actions.
• Create, update, and enforce policies and procedures related to operations.
• Set priorities, measure outcomes, and apply improvements to processes as necessary.
• Allocate operational resources and establish standards to optimize team performance.
• Represent senior leadership when called upon and serve as a primary liaison for stakeholders and operational partners.

Required Qualifications

• Bachelor’s degree or comparable professional experience.
• At least 5 years' experience in healthcare operations, patient placement, patient transfers, or emergency healthcare response.
• A minimum of 2 years managing teams of 5 or more individuals.

Preferred Qualifications

• Master’s degree highly regarded.
• Experience in inter-facility transportation coordination.
• Prior involvement managing healthcare command centers, transfer centers, or patient flow operations.

Skills and Competencies

• Meticulous attention to detail with strong deadline management.
• Effective verbal and written communication abilities.
• Strong organizational skills and capability to manage projects independently.
• Professionalism, high ethical standards, and the capacity to handle confidential healthcare data sensitively.
• In-depth knowledge of medical terminology.