المسمى الوظيفي

Overview

Bravia Services is looking for a seasoned Healthcare Operations Manager to lead the Medical Operations Center remotely in Indiana on a long-term contract basis. This role involves managing healthcare operations, organizing teams, streamlining processes, and coordinating patient flow and emergency responses within a dynamic environment.

Key Responsibilities

Oversee daily operations of the Medical Operations Center (MOCC) as the unit manager.
Handle employee scheduling, timekeeping, onboarding, and access management.
Lead and coordinate activities of diverse staff members with varied roles.
Participate in a rotating on-call leader duty schedule.
Work closely with both internal teams and external partners to enhance healthcare service delivery.
Design and implement initiatives aimed at improving processes and expanding operations.
Evaluate community and organizational requirements and manage resources to meet operational objectives.
Collaborate with stakeholders to analyze and document workflows aimed at increasing efficiency.
Manage all aspects of staff supervision including recruitment, training, scheduling, feedback, performance reviews, payroll, and disciplinary actions.
Create, update, and enforce policies and procedures related to operations.
Set priorities, measure outcomes, and apply improvements to processes as necessary.
Allocate operational resources and establish standards to optimize team performance.
Represent senior leadership when called upon and serve as a primary liaison for stakeholders and operational partners.

Required Qualifications

Bachelor’s degree or comparable professional experience.
At least 5 years' experience in healthcare operations, patient placement, patient transfers, or emergency healthcare response.
A minimum of 2 years managing teams of 5 or more individuals.

Preferred Qualifications

Master’s degree highly regarded.
Experience in inter-facility transportation coordination.
Prior involvement managing healthcare command centers, transfer centers, or patient flow operations.

Skills and Competencies

Meticulous attention to detail with strong deadline management.
Effective verbal and written communication abilities.
Strong organizational skills and capability to manage projects independently.
Professionalism, high ethical standards, and the capacity to handle confidential healthcare data sensitively.
In-depth knowledge of medical terminology.

Healthcare Operations Manager