Head Section Waitstaff | Bopp & Tone | Sydney

About Bopp & Tone

Bopp & Tone, operated by Applejack Hospitality, is a premium dining establishment located in Wynyard, Sydney. The restaurant showcases a nostalgic nod to the post-WW2 era, combining lived-in luxury with a warm and relaxed ambience. The Australian-inspired menu focuses on generous share-style dishes with Mediterranean influences, mainly prepared on an in-house wood grill and charcoal oven. Applejack Hospitality is recognized as one of Sydney's top hospitality groups.

Role Overview

We are seeking a Head Section Waitstaff who can deliver superior food and beverage service in a bustling setting. This role demands leadership to manage a restaurant section while maintaining exceptional service quality in alignment with company standards.

Key Duties

• Oversee and lead a designated section of the dining floor, ensuring efficient and polished service.
• Welcome and seat guests while offering professional, attentive engagement throughout their meal.
• Accurately take and coordinate food and drink orders, demonstrating detailed knowledge of menu items, specials, and wine pairings.
• Provide mentorship and support to junior waitstaff, including training and constructive feedback.
• Handle table assignments, collaborate with kitchen and bar staff to maintain smooth operations.
• Address and resolve customer issues professionally and swiftly.
• Adhere to workplace health and safety regulations along with hygiene and Responsible Service of Alcohol requirements.
• Support overall restaurant standards and operational success.

Qualifications and Experience

• A minimum of two years’ experience in a comparable restaurant role.
• Proficient in food and beverage service, especially wine and cocktail knowledge.
• Capable under pressure during busy service periods.
• Strong communication and interpersonal abilities.
• Dedicated to exceptional guest service standards.
• Holds a current Responsible Service of Alcohol (RSA) certificate.

Compensation and Benefits

This full-time role offers an annual salary of AUD 80,000 (Grade 4+) plus superannuation, matching industry benchmarks. Work hours include evenings and weekends.

• Inclusive workplace promoting cultural and gender equality.
• Access to learning programs and career development paths.
• Mental health support including confidential one-on-one sessions.
• Comprehensive ongoing food and beverage training.
• Competitive tipping structure.
• Paid overtime and extra leave/time off.
• Employee discounts on dining and drinks across company venues.
• Social events and company-wide incentives.

Additional Information

Candidates may be required to complete a police check during hiring. This position represents a valuable opportunity to grow within a leading hospitality group known for career advancement.