Front Office Agent (m/w/d)

About Cocoon Hotels

Cocoon Hotels emphasize genuine hospitality by encouraging everyone to be themselves. The company values naturalness, warmth, and diversity not only toward guests but also within its team. With six locations—four hotels in Munich and two in Austria—the company continues growing while maintaining its personal, straightforward, and owner-managed identity.

Job Overview

We are looking for a Front Office Agent to join our Cocoon Hotel Sendlinger Tor in Munich on a full-time basis starting immediately. This role serves as the welcoming face of the hotel and plays a key part in shaping guest experiences.

Key Responsibilities

• Welcome guests warmly and provide them with comprehensive assistance during their stay.
• Share local insider tips and fulfill guest requests with a friendly attitude.
• Handle complaints and challenging situations sensitively and empathetically, turning feedback into positive outcomes.
• Prepare and serve beverages such as coffee and cocktails, along with small snacks, contributing to a relaxed ambiance.
• Maintain and update data within the "Apaleo" reservation and guest management system.
• Manage various administrative and organizational duties related to Front Office operations reliably behind the scenes.
• Ensure smooth daily operations and assist proactively wherever needed in urgent situations.

Candidate Profile

• Previous hotel experience is welcome but not mandatory; a motivated career changer is also encouraged to apply.
• Demonstrates commitment, reliability, and flexibility, enjoying working collaboratively in a team.
• Acts as a heartfelt and open-minded host.
• Remains calm and composed under pressure.
• Works with an organized and structured approach.
• Possesses proficiency in German (at least B2 level) and English; knowledge of additional languages is an asset.

Benefits and Perks

• Position of responsibility within one of Munich’s most exciting and sustainably expanding hotel groups.
• Opportunity to contribute ideas and actively shape Front Office processes.
• Dynamic, friendly workplace with flat hierarchies and fast decision-making.
• Competitive pay coupled with regular development discussions and both internal and external training offers.
• Urban Sports membership, included breakfast and beverages.
• Job bike leasing through Deutsche Dienstrad.
• Starting with 26 vacation days, increasing to 28 after two years and 30 after five years.
• Frequent team-building events and sincere recognition.
• Family and friends discounts as well as food and beverage discounts across all group hotels.
• Informal work culture where all employees address each other on a first-name basis, regardless of position.