Customer Service Technician
Texas, United States முழு நேரம்
முதல் ஆளாக விண்ணப்பிக்கவும்
- அனுபவம்
- ஏதேனும்
- சம்பளம்
- —
- காலியிடங்கள்
- 1
- பதிவுசெய்யப்பட்டது
- 2 மணி நேரம் முன்
- வேலை முறை
- அலுவலகத்தில்
- கல்வி
- உயர்நிலைப் பள்ளி டிப்ளமோ அல்லது GED
- சுயவிவரம்
- விண்ணப்பிக்க வேண்டும்
பணி விளக்கம்
Position Overview
Gritter Francona is seeking a Customer Service Technician to assist with a contract related to Veterans Affairs. This role involves addressing technical problems reported by clients, serving as a communication bridge among operations teams, clients, and Engineering/Development groups.
Key Responsibilities
The technician will respond effectively to customer requests for help using established manuals and scripted guidelines. The candidate must navigate customer interactions proficiently and escalate persistent technical issues to the relevant engineering support team.
Candidate Requirements
- Possess a high school diploma or equivalent (GED).
- Experienced in troubleshooting, debugging, and resolving technical problems.
- Capable of prioritizing and carrying out multiple tasks under pressure.
- Previous experience working in a collaborative, agile, and team-focused setting.
- Highly driven and capable of managing cross-disciplinary triage conference calls.
- Skilled in documenting and clearly communicating temporary solutions and fixes.