Telecalling Debt Recovery Agent

Overview

Thyrocare Technologies Ltd. is seeking a Telecalling Debt Recovery Agent to manage customer interactions related to payment collection. This role involves proactive communication with clients to ensure timely recovery of outstanding payments.

Key Responsibilities

• Make outbound calls to customers and clients to remind them of pending payments.
• Regularly follow up on dues and ensure commitments for payment are met.
• Maintain a professional and courteous communication style to foster positive customer relationships.
• Negotiate and collaborate with customers to facilitate payment recovery.
• Accurately document calls, follow-up actions, and payment statuses.
• Achieve set targets for collection and recovery.
• Report unresolved or delayed payments to the relevant internal teams.
• Work in coordination with internal departments concerning payment and account queries.

Candidate Requirements

• Possess 1 to 3 years of experience in telecalling, debt recovery, collections, or payment follow-up roles.
• Experience in Pharma, Healthcare, Banking, Fintech, or similar sectors is preferred.
• Strong communication skills coupled with the ability to persuade and convince effectively.
• Familiarity with computer skills related to VLOOKUP and Pivot Tables.
• Highly target-driven and persistent in pursuing follow-ups.

Additional Information

Interested candidates are encouraged to share their resume or get in touch via phone at 8356842910.