IT Helpdesk Specialist

Position Objective

Geberit is a global industrial enterprise with a passionate heart and soul. Join our IT Service Center team in Pfullendorf and enjoy working with modern technology, ample scope for creativity, targeted development opportunities, and a friendly team atmosphere.

Key Responsibilities

• Manage IT hotline requests via phone in German and English, including thorough documentation.
• Provide first-level support by receiving incidents and service requests through phone, email, or ticketing systems.
• Resolve hardware and software issues remotely or onsite at employees' workstations and install new hardware and software components.
• Assist staff in effectively utilizing applications during daily operations.
• Identify optimization opportunities and actively participate in continuous process and environment improvements.
• Carry out minor projects within the service desk, such as evaluations, rollouts, and standardizations.

Candidate Profile

• Completed training as an IT specialist in system integration or an equivalent technical qualification with further IT-related education.
• Strong customer service orientation with a passion for delivering excellent support.
• Fluent in German and English, both spoken and written.

What We Offer

• Access to an employee restaurant.
• Ideal entry into the role.
• Special services and discounts.
• Company health management programs.
• Flexible working time models.
• Varied opportunities for further training and international assignments.
• Attractive pension benefits.