Customer Support Executive

About the Role

NoBroker, India's pioneering PropTech Unicorn, is revolutionizing the real estate landscape with innovative, technology-enabled, and cost-effective solutions. Our platform, NoBrokerHood, supports over 21,000 societies in 15 major cities by streamlining visitor management, billing, and community engagement.

Key Responsibilities

• Manage relationships with paying clients, fostering trust to maintain enduring collaborations.
• Conduct inbound and outbound calls as part of voice-driven customer service, averaging around 34 hours daily.
• Identify and understand customer requirements to resolve inquiries effectively, assisting them in locating suitable tenants or properties, prioritizing customer experience over sales quotas.
• Deliver proactive updates regarding account or service status using internal CRM systems while following company protocols for high-quality service.
• Strive to exceed expectations in customer service to achieve high satisfaction levels; although the role involves monitoring performance, it is not heavily focused on targets.

Candidate Profile

Excellent command over English and strong communication skills are essential.

Additional Information

• Annual salary ranges from 300000 to 400000 INR.
• The position is located in Bengaluru, India, and requires onsite attendance.
• Graduation is not a mandatory criterion; candidates without a graduate degree are eligible to apply.