Senior Relationship Officer

Role Overview

A leading bank in Al Dhafra, Abu Dhabi is looking for a Senior Relationship Officer to strengthen branch-level customer service and support priority clients. This position is restricted to UAE Nationals in line with Emiratisation requirements.

What You’ll Be Doing

• Providing advanced support across branch banking and customer service activities.
• Processing complex cash and non-cash transactions, including high-value cases.
• Serving priority customers and building long-term client relationships.
• Managing escalated requests and closing service issues in a timely manner.
• Evaluating customer requirements and suggesting appropriate banking products and services.
• Following internal procedures, operational controls, and all applicable regulatory rules.
• Maintaining strong service standards and accurate branch operations.
• Spotting opportunities to grow business and cross-sell banking solutions.

Eligibility and Requirements

• Only UAE Nationals can be considered for this role due to Emiratisation.
• A Diploma or a higher qualification is required; applications with only a high school qualification will not be accepted.
• Willingness to work in mall-based or shift-based branches on a 6-day work week, for 6 hours per day, with rotating shifts.
• At least 4 years of experience in retail banking, branch banking, customer service, or banking operations.
• Good understanding of banking products, branch workflows, KYC/AML, compliance, and transaction handling.
• Prior exposure to priority clients, escalations, and complex or high-value transactions.
• Comfortable using banking systems, digital channels, and Microsoft Office.
• Strong ability to communicate, manage multiple tasks, and organize time effectively.
• Excellent verbal and written communication skills.
• Applicants must be available for in-person interviews in Abu Dhabi.

Additional Information

Applications will be reviewed carefully, and shortlisted candidates are expected to hear back within 5 working days. If there is no response within that period, the application should be treated as unsuccessful for this opening.