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About the Role

The Hampton Inn & Suites Kelowna Airport is seeking a Night Auditor to join their Front Office Team. This role operates overnight from 11pm to 7:30am and involves managing the hotel’s overnight activities, ensuring the accuracy of guest accounts, and providing guest services. The hotel provides convenient transportation options including a bus stop right outside and a complimentary shuttle from UBCO’s bus loop.

Key Responsibilities

Follow up with guests about their satisfaction and resolve any guest-related issues.
Handle guest check-ins and check-outs by confirming reservations, assigning rooms, issuing and activating keys.
Enroll new members and enter rewards program information.
Process various payment methods including room charges, cash, checks, debit, and credit cards.
Verify guest identity, forms of payment, room assignments, and billing details during check-ins.
Balance end-of-day accounts and review cash drops from the Front Desk.
Prepare alternative accommodations during sold-out situations and communicate with the Front Office Manager.
Respond to guest calls, requests, or problems by contacting the appropriate personnel or department.
Review and document shift logs and daily pass-on information accurately.
Count cash till at shift start and end; balance and submit receipts following accounting guidelines.
Report accidents, injuries, and unsafe conditions to management and complete required safety training.
Adhere to company policies regarding uniform, appearance, professional language, and communication etiquette.
Maintain positive working relationships with team members.
Assist with light cleaning and keep the hotel lobby and front entrance tidy.
Ensure compliance with all Front Office policies, brand standards, online training, and procedures.
Operate the hotel shuttle safely following Motor Vehicle Act requirements.
Work a flexible schedule including evenings, weekends, and holidays.

Qualifications

At least one year of experience serving as a Guest Service Agent or similar role.
Minimum of high school diploma or equivalent.
First Aid certification is considered an asset.
Previous experience in hotel operations and accounting is a plus.
Effective professional communication skills with guests, staff, and management.
Understanding and strict adherence to credit and cash handling policies.
Capability to securely manage guest information.
Willingness to learn and follow safety, emergency, and accident prevention protocols.
Proficiency in Microsoft Word and Excel.
Legal authorization to work in Canada without restrictions.
Must hold a valid Class 5 driver's license.

Benefits

Extended health and dental insurance coverage.
Global discounts on accommodations and dining within Hilton brands.
A supportive, recognition-focused workplace with team-building activities.
Opportunities for career advancement and development.

Additional Information

The hourly starting wage is $21.85. Transportation is facilitated by on-site bus connections and a complimentary employee shuttle from UBCO. This position requires flexibility to work nights, weekends, and holidays. Joining the Hampton Inn & Suites Kelowna Airport offers a chance to become part of a team that values fun and professionalism while delivering exceptional guest service.

Night Auditor

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