Night Auditor

About the Role

The Hampton Inn & Suites Kelowna Airport is seeking a Night Auditor to join their Front Office Team. This role operates overnight from 11pm to 7:30am and involves managing the hotel’s overnight activities, ensuring the accuracy of guest accounts, and providing guest services. The hotel provides convenient transportation options including a bus stop right outside and a complimentary shuttle from UBCO’s bus loop.

Key Responsibilities

• Follow up with guests about their satisfaction and resolve any guest-related issues.
• Handle guest check-ins and check-outs by confirming reservations, assigning rooms, issuing and activating keys.
• Enroll new members and enter rewards program information.
• Process various payment methods including room charges, cash, checks, debit, and credit cards.
• Verify guest identity, forms of payment, room assignments, and billing details during check-ins.
• Balance end-of-day accounts and review cash drops from the Front Desk.
• Prepare alternative accommodations during sold-out situations and communicate with the Front Office Manager.
• Respond to guest calls, requests, or problems by contacting the appropriate personnel or department.
• Review and document shift logs and daily pass-on information accurately.
• Count cash till at shift start and end; balance and submit receipts following accounting guidelines.
• Report accidents, injuries, and unsafe conditions to management and complete required safety training.
• Adhere to company policies regarding uniform, appearance, professional language, and communication etiquette.
• Maintain positive working relationships with team members.
• Assist with light cleaning and keep the hotel lobby and front entrance tidy.
• Ensure compliance with all Front Office policies, brand standards, online training, and procedures.
• Operate the hotel shuttle safely following Motor Vehicle Act requirements.
• Work a flexible schedule including evenings, weekends, and holidays.

Qualifications

• At least one year of experience serving as a Guest Service Agent or similar role.
• Minimum of high school diploma or equivalent.
• First Aid certification is considered an asset.
• Previous experience in hotel operations and accounting is a plus.
• Effective professional communication skills with guests, staff, and management.
• Understanding and strict adherence to credit and cash handling policies.
• Capability to securely manage guest information.
• Willingness to learn and follow safety, emergency, and accident prevention protocols.
• Proficiency in Microsoft Word and Excel.
• Legal authorization to work in Canada without restrictions.
• Must hold a valid Class 5 driver's license.

Benefits

• Extended health and dental insurance coverage.
• Global discounts on accommodations and dining within Hilton brands.
• A supportive, recognition-focused workplace with team-building activities.
• Opportunities for career advancement and development.

Additional Information

The hourly starting wage is $21.85. Transportation is facilitated by on-site bus connections and a complimentary employee shuttle from UBCO. This position requires flexibility to work nights, weekends, and holidays. Joining the Hampton Inn & Suites Kelowna Airport offers a chance to become part of a team that values fun and professionalism while delivering exceptional guest service.