Retail Specialist

Role Overview

• This senior role involves establishing and growing strategic collaborations with top retail companies.
• Acts as a trusted advisor by deeply understanding retail partners' goals, challenges, and customer engagement plans to identify growth opportunities.
• Drives the adoption of cutting-edge promotional, loyalty, and customer engagement tools.

Key Responsibilities

• Secure and nurture new partnerships with prominent brands and retail chains.
• Spot opportunities across diverse retail sectors including supermarkets, beauty products, petrol stations, electronics, pharmacies, and sports/lifestyle stores.
• Develop strong connections with key teams such as loyalty and CRM, marketing, digital transformation, and business operations departments.
• Analyze retailer challenges and propose strategies to enhance customer acquisition, engagement, retention, basket size, and promotional effectiveness.
• Oversee all partnership phases from initial talks and contracts to implementation.
• Coordinate internal and external resources for flawless project delivery and platform integration.
• Conduct thorough business analysis of current promotional workflows to find areas for optimization.
• Lead project planning by defining goals, monitoring progress, and troubleshooting operational issues.
• Maintain ongoing partner relationships through business reviews, reporting, workshops, and strategic counsel.
• Represent the company at retail industry events, forums, and networking occasions.

Candidate Profile

• 5 to 8 years' experience in retail partnerships, modern trade, key account management, business development, or strategic sales.
• Deep insight into retail operations and customer engagement frameworks.
• Preference for candidates with experience working with large retail organizations.
• Proven success in building relationships with senior decision-makers.
• Excellent consultative selling and negotiation abilities.
• Knowledge of retail technology solutions, loyalty programs, CRM systems, e-commerce ecosystems, and digital transformation efforts.